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Privacy Policy

Our Business takes into serious consideration the privacy of our Website's Customers/Users. For this reason, we strictly follow the following protection policy, which ensures the high level of products and services offered and strictly follows the current legislative framework. With this Privacy Statement we want to let you know how our Business protects the privacy of your communications and collects, processes, uses and stores your personal data through our website as well as the options and rights that you have with regard to the above collection and processing of your personal data. By visiting our Site you acknowledge and accept the data protection policy that follows. This Privacy Policy only applies to the website www.dualtron.gr. Users must bear in mind that our Site may also contain links to other sites, however our business is not responsible for the practices and terms of data protection or the content of such websites.

 

1. Definitions: For the purposes of the present the following definitions apply:

1.1. "Cookie" - a short text of software code that is sent for storage from the Company's web server to the user's computer at each entry of the latter on the Site in order to selectively document the user's browsing history on the site. It is a mechanism necessary for the technical execution and optimization of our services.

1.2. "Recipient" means any natural or legal person, public authority, service or other body to which personal data are disclosed, whether being a third party or not.

1.3. «GDPR» - The Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27th 2016 on the protection of individuals with regard to the processing of personal data, on the free movement of such data and abolition of Directive 95 / 46 / EC (General Data Protection Regulation).

1.4. "Processing" - Any work or set of operations carried out with or without the use of automated methods and applicable to personal data such as the collection, registration, organization, maintenance or storage, modification, export, use, transmission, dissemination or any other form of disposal, association or combination, interconnection, blocking, erasure, destruction.

1.5. "Company" - The Company that we hold under the name "Dulatron Greece GP", located in Chalandri, Attiki, Agias Paraskevis 112.

1.6. "Website" - the website accessible through the domain name www.dualtron.gr, including all of the webpages.

1.7. "Personal Data" - any information referring to online user (s) of www.dualtron.gr.

1.8. "Consent" - any indication of will, free, specific, explicit and in full knowledge, by which the subject (user) expresses that he agrees, by a declaration or with a clear positive action, that the personal data concerning him / her are processed.

1.9. "User" means the web client of the website www.dualtron.gr to whom the data refer and whose identity is known or can be directly or indirectly identified.

2. Objective

2.1. This Policy defines the terms and conditions that are maintained by our Company to protect the privacy of the Users of the Website. This policy includes the rules on the basis of which we collect and process your personal data and ensure that this information is kept confidential.

2.2. Our Business reserves the right to modify and update this policy whenever it is deemed necessary. These changes will take effect from their public appearance on the Site.

2.3. In the event that any of these terms are considered invalid, illegal or abusive for any reason, the other terms will remain valid and strong as they are to the extent that they do not contradict the will expressed in this policy.

3. Principles of Processing

3.1. We fully respect your fundamental rights and consider the protection of your privacy a priority for our Company. In this context, when processing your personal data, we follow the basic principles below:  We legitimately and fairly process your personal data and maintain full transparency about the way we manage them. We collect and process your data only for specified, explicit, and legitimate purposes as outlined in this policy and we do not process them further in a way that is incompatible with those purposes. We process your personal data only to the extent they are appropriate and relevant to the above purposes, while limiting the processing to the extent necessary for these purposes. We make reasonable efforts along with your assistance to ensure that your processed data are accurate and, where necessary, up-to-date with the purposes of the processing, taking all reasonable steps to immediately delete or correct them in case of inaccuracy. We hold your personal data in a form that allows for your identification only for the time required for the above processing purposes. We process your personal data in a way that guarantees their security by using appropriate technical or organizational means. We do not intend to further process your personal data for a purpose other than that for which they were collected. We inform you that there is no obligation to provide your personal data and there are no possible consequences of not providing them, other than in case of non-registration you cannot use our services by ordering our products. Furthermore, we hereby notify you that your personal data will not be used for automated decision-making. Subject to what is stated in this policy, we do not disclose or transmit your personal data to third parties without your consent unless permitted by law or by our agreement. Please be advised that we do not pass on your personal data to a third country or international organization for which there is no European Commission decision under the GDPR. In general, as the lawful person responsible for processing your personal data we abide by the applicable law and comply with all of our obligations arising out of this.

4. Data Types

When (a) entering and using the Site and (b) acquiring products, website users grant to our Company the following types of personal data: a. When entering and using the Site: Internet protocol address (IP Address), Site Navigation Data, Product Preference Information b. When obtaining products: Registrant data (name, e-mail, address, telephone). Details of the content of the selected product. Choice of shipping/payment method. Payment execution information. Other content produced by users. In the event that any user communicates with us via email or by other means, we will collect personal data relating to such communications under the terms and conditions hereof in order to meet the relevant requirements and requests and to improve our services and the provision of our products. Our Business does not collect or gain access to customer's personal data related to the on-line payment of its services, such as credit card numbers and codes. Furthermore, our Company does not collect or access in any way sensitive customer data. In the event that any user uploads sensitive data to our Site, such sensitive data will be removed as soon as we become aware of it.

5. Objectives and Legal Basis of Processing

5.1. Your personal data, which is necessary for the navigation and use of our site pursuant to Article 6 § 1 (b) of the GDPR, are collected and processed by our Company for the following purposes: Technical capacity for the uninterrupted operation of our Website. User-friendly operation of our site. Improvement of your online experience while navigating and using our site. Recording consumer habits through the use of anonymous statistical data.

5.2. Your personal data, which are necessary for the provision of our products and services within our contractual relationship under Article 6 § 1 (b) of the GDPR, are collected and processed by our Company for the following purposes: Implementation of the contractual obligations of our Company towards the users of our Website. Immediate, adequate and efficient delivery of our products and services. Use for tax purposes and use for invoicing and proof of delivery of ordered products. Communicating with our customers in the framework of good execution of our commitments, as well as to resolve any complaints. Improvement and renewal of our products in order to meet the needs of our customers as much as possible. Administrative organization and operation of our Business. Management of our clientele. Support for legal claims.

5.3. Your personal data that are necessary for the purposes of the following legitimate interests pursued by our Company in accordance with Article 6 § 1 (b) of the GDPR: Sending commercial communications by e-mail about our new products to existing Customers of the Company. Sending commercial communications by e-mail to remind pending orders placed by users of the site.

5.4. Our Business collects and processes personal data of its users/customers only for the above mentioned purposes and only to the extent strictly necessary for the effective service of these purposes. This data are always relevant and not more than absolutely necessary for the purposes set out above and are accurate and where appropriate, subject to updating. Furthermore, such data shall only be retained during the period necessary to carry out the collection and processing purposes and shall be deleted at the end of that period.

6. Consent

6.1. Our Business may process personal data only with the legal consent of the users of the Site for the following purposes: For commercial communication, marketing and advertising of our products via e-mail, internet, fax, social media and / or any other appropriate communication channels such as but not limited to SMS, telephone, and mail. For research and / or analysis purposes to better understand your needs, preferences, interests, experiences and / or habits as a consumer. For the operation and management of any rewards programs that may be available via the Website.

6.2. You freely give us your consent for the processing of your personal data for the above purposes with an electronic statement in a manner clearly distinct from other matters in a comprehensible and easily accessible form.

6.3. In this context, by ticking the appropriate field online, you explicitly state that you wish and that you provide your consent for the above purposes in accordance with the terms and conditions of this policy. You provide your consent above in the following ways: By completing the relevant product order form. By drawing up contracts through our website.

6.4. You have the right to withdraw your consent at any time. Withdrawal of consent does not affect the legality of consent-based processing prior to its revocation. Your consent is revoked by a relative statement (that you wish to revoke your consent), which will be sent to e-mail: info@dualtron.gr.

7. Third-Party Recipients of Data

7.1. Our Business does not grant your personal data or connect its files for financial or other gain with any third-party private companies, legal persons, public authorities or agencies or other organizations.

7.2. In order to serve the processing purposes referred to in this policy, our Company may provide access to or transmit the following types of personal data to the following processors by order and on behalf of it: Your financial data to the credit institution with which we co-operate to process payments to and from your bank accounts and credit card accounts for the purpose of repaying your debts to the Company. Your Personal Data to the provider of web hosting services with which we maintain a contractual relationship with the purpose of hosting them on the www.dualtron.gr website. Your personal data to the company which provides us with maintenance and support services for software and database programs needed to support the site. Preference data and contact information to third-party marketing and advertising companies for the commercial communication, marketing and advertising of our products. Your personal data to third-party consultants to provide data analysis services. Your financial and contact details to debtor briefing companies in the event of overdue debt towards our Company and after we provide you with prior notice. Your personal data to auditors, accountants, financial or professional consultants as well as investors in the context of transfer in part or in whole, merger, secession of a branch or other total succession, liquidation or bankruptcy of our business. Your personal data to individuals or businesses who work with us to send the selected products to your site.

7.3. The processing of your personal data by the above cooperating entities is conducted under our control and only at our command and we ask that the same data protection policy or policy of at least the same level of protection be maintained by them. Nevertheless, you acknowledge and accept unreservedly that our Business cannot fully supervise these businesses in complying with the above commitments, that you undertake the relevant risk and that our Company cannot be held liable and is not responsible for any compensation in case an enterprise that has accessed your Personal Data uses it for reasons other than the provision of its services to you or if it communicates it to third parties without your permission.

7.4. If ordered by a court or other administrative authority and in any other case that is legally bound to do so, our Company may transfer your personal data to the extent specified by law but after you have been informed.

7.5. Our Business does not make cross-border transfers to countries outside the European Economic Area which do not comply with the European Committee decisions.